This is a reference manual provided by the IFMA for preparing a workplace suitable for the COVID-19 pandemic situation without compromising business activities. This is about planning and responding to a global health crisis which provides a guideline for the facilities management professionals. IFMA has continuously monitored and assessed the impact of this crisis on facilities management. IFMA has provided beneficial information based on those assessments and safe learning opportunities for the FM industry. It will be updated periodically after the COVID-19 pandemic passes. A subsection called lessons learned is eventually included to enabling further improvements to regular operations and practices in the workplace and also guidance for future similar projects. This manual provides information on how to utilize employees, resources, and critical functions within an organization to prepare their response and recovery. This includes COVID-19 information, potential pandemic impact on facilities, FM pandemic risk factors and control options, pandemic planning and preparation, pandemic response, pandemic recovery, and appendices including resources, glossary, and case studies. Since the COVID-19 pandemic is a dynamic situation, the prevailing information is changing daily. Facilities managers are required to adjust their workplace according to the modified information. This manual is based on the prevailing data of the pandemic.