A smartphone or a smart device is a normal tool currently used in daily operations. It can be defined as an indispensable tool of modern humans. When mentioning the path of the mobile phone and ICT devices and their path in current development, the user-friendly concept is highly considerable. It comes with the applications or apps with their easy use. Apps are a way of meeting everyone and their action on the same platform beyond their physical geographical distance. 

Facilities Management (FM) is an industry that manages the non-core business of a facility to increase the functions of core business effectively and efficiently. Because of that FM is essential in the building environment. However, considering a pandemic situation such as the period of COVID-19, one of the best practices of safety is the remote association with everyone and every activity. So, although FM practices are more important for the building environment, how can we do them with the remote association during this period? 

The best solution is the employee experience apps integrated with FM.

Why?

1. Apps are an easy way to contact personnel in any case via one click in mobile phone, mobile extensions, the point-to-point direction in wayfinding, or emails
2. Apps can be facilitated to answer the question from employees and other people such as building maps, and important organizational information
3. Provide service details to the employees such as location details, real-time information and 3D view of the location and systems and reduce the issues of systems providing clear documentation and quick responding methods such as snap pictures and chat boxes
4. It is easy to update real-time information and send alerts for emergency cases
5. This can be used for mobile wayfinding for the need of employees and other people in large organizations with different locations
6. Facilities for reservation through the apps such as reservation of conference room and halls are very popular mostly in management level personnel 

Simply, employee experience apps in FM can use to enhance the productivity of FM services in a building environment at any time. However, considering the safety guidelines and protocols of the pandemic situation of COVID-19 issued by the government and exact organizations, most of the organizations are proceed by the involvement of half employment or some are none and shut down because of it. It can be a pessimistic impact on the organization and its functions. During this situation, most works are done via online platforms and FM practices can be proposed and practiced through these apps using this same concept.

References

https://spaceiq.com/blog/facility-management-app/