Facilities management capabilities cover techniques for controlling quality, value, and risk. In facilities management, quality is fulfilling customer needs, saving money by doing things correctly the first time, and minimize waste by avoiding mistakes. As a result, managing customer expectations and achieving their objectives necessitates a whole quality approach. Processes for building and managing social and service relationships create the conditions for continual quality improvement. The Center for Facilities Management established the quality managed facilities (QMF) framework, which is a quality matrix for managing customers, service, and assets at the strategic, tactical, and operational levels.  QMF can ensure that facilities meet an organization's needs, added value by assisting in the achievement of goals, and minimize business risks. It highlights the importance of a company's quality culture to effective facility management. However total quality management (TQM) is the term used to describe the entire application of quality in the facilities sector and TQM is a way of success the business life and it is not a technique or a campaign. There are six principles introduced in TQM and by fallowing those, facility manager can ensure customers’ requirements are always met. Those Principles are, 

• The philosophy - prevention not detection. 

• The approach - management supported. 

• The scale - everyone responsible. 

• The measure - the cost of quality. 

• The standards - right first time. 

• The theme - continuous improvement.

Reference : 

https://silo.pub/facilities-management-theory-and-practice.html